Customer Happiness Manager - Part-Time (m/w/x)
You want to make a difference and are full of energy and zest for action! You love travelling, have ambitions and are looking forward to challenges instead of avoiding them! Then you'll love fromAtoB: We are a successful, international tech start-up right in the heart of Berlin. And we're looking for you.
Our vision: To create the ultimate journey from A to B, individually tailored for every person to give them peace of mind. With fromAtoB you combine train, flight, long-distance bus and carpooling into the perfect trip from A to B. In one booking, with one payment and in no time. With a rating of 4.78 stars at Trusted Shops our customers show us that we are on the right track.
Want to join us?
For our customer support team in the centrally located Berlin office we are looking for a dedicated Customer Happiness Manager part-time (m/f/x), who will support our team in the afternoon and evening hours (4 pm to 8pm) as well as partly on weekends (2-4 hrs/day, approx. 20 hrs/week).
- You make our customers happy! At the very front you are the voice of fromAtoB
- You offer qualitative and sustainable 1st-level support - you handle customer inquiries via email, live chat and our social media channels
- You already have some experience in customer support
- You are communicative, empathic, patient and fight like a lion for the needs of your customers.
- You can put your charming personality on paper in an excellent writing style and you have the ability to write complicated texts to communicate the facts in an understandable way
- You can easily juggle several projects at the same time, motivate yourself and also see yourself in stressful situations Situations always focus on the customer
- You like to work in a team and tackle things on your own responsibility
- Very good knowledge of MS Office and fluent German, English (French would be a plus) complete your profile
- great colleagues in an international team
- Personal responsibility and room for manoeuvre for your ideas
- bright office with everything your heart desires: kitchen, fruit, sweets, table tennis, ...
- modern workplace with height-adjustable desk
- an open-ended employment contract
- 30 days holiday
- 20% discount on your private trips
- Reliability & innovation: Since 2008, we have been bringing clients from A to B with solid financing behind us. Nevertheless, we have been able to maintain our start-up spirit!
Is this the challenge you’re looking for?
We look forward to your CV, your earliest starting date, and your salary expectations. In case you have any questions, please feel free to contact us anytime via [email protected]. Your contact person is Susann Schulz.
Starting Date: Flexible/asap | Place: Berlin Mitte (Hackescher Markt) | Commitment: Part-Time